Customer-first Insurance – The tech-led Growth leap

Tuesday 01 February 2022 | Live on your Screen 

The Conference will explore and uncover the evolving digital initiatives, approaches, and the innovative high-tech adoption, leading to the changes which critically reshape Customer-first Insurance.  

Insurance Industry encounters huge challenges in the new reality of climate change, covid-19 impact, and environmental disruption. The Insurtech ecosystem, on the other hand,  aims at enabling fast and targeted digital transformation empowering new digital business models, enhancing customer engagement, using cutting-edge technologies to launch innovative smart products, improving costs, securing transactions, automating lifecycles, optimizing underwriting and claims management, as well as boosting digital sales and after-sales automated support.

We renew our appointment for the 6th Insurtech Conference which will take place on Thursday January 26th, 2023.


Focus Points

  • Approaches placing Customer-first Insurance & CX at the core 
  • Insurers’ new profile: Digital Transformation for Operational Tech-led  differentiation  
  • The mandatory alliances between Insurtechs & Insurers – the quest for resilience 
  • Robust enhancements for Insurance-as-a-Service (IaaS). 
  • Climate & Environmental change, Natural Disaster, Green Energy
  • New generation of Health Services’ needs


Session I

Outlook of Insurance Landscape – Insurance Leaders’ perspectives

  • Market drivers dictating the next day of Insurance
  • The specific challenges, threats and opportunities of the Insurance Industry
  • Actionable strategies and pragmatic plans via the new Insurtech penetration
  • Lessons from other financial services increased the need of digital in insurance?
  • Evolving Insurance experience and increased on-demand services

Session II

Customer-first Insurance: the quintessence of (sustainable) market growth

  • Customer expectations changes since 2010 & predictions for the next 10 years
  • Effective approaches for planning and executing the customer-centric journey
  • The future of Mediation – What are insurers’ plans improving customer engagement?
  • Smart Product holistic design. Balancing products’ value and market differentiation
  • Covid-19’s impact and shifting momentum towards the new digital reality

Session III

Disruptive Technologies – Optimizing current models meeting future needs

  • Actionable innovation and the contribution of Insurtech ecosystem
  • Ιntelligently applying emerging technology to address customer experience issues
  • How AI may change Insurance and how fast
  • Computer vision, NLP, Blockchain
  • Smart Insight Analytics advanced potential
  • The value of IoT and Telematics into advanced monitoring frameworks

Meet the


Keynote Speaker

Sabine VanderLinden

Co-Founder and Managing Partner, Alchemy Crew

International Speaker

Panagiota Kovani

Head of Insurance, BearingPoint UK

International Speaker

Christina Minetou

Group Head of Pricing, QMetric

International Speaker

Janthana Kaenprakhamroy

CEO, Tapoly “Insurance on Tap”

International Speaker

Christina Di Nolfo

Professional Title: Global Head of Solutions, Delta Capita

International Speaker

Erika Krizsan

CEO, Insurance-Factory, AustriaΜargarita-Antonaki.jpg

Institutional Speaker

Margarita Antonaki

Director General, Hellenic Association of Insurance Companies

Institutional Speaker

Prof. Stefanos Gritzalis, Lab. of Systems Security

Dept. of Digital Systems, University of Piraeus & Hellenic Authority for Communication Security and Privacy (ADAE)

Georgia Adamopoulou

Insurance Strategy and Consulting Manager, Accenture

Michalis Antoniou

Head of Product, Hellas Direct

Kate Alexandrou Fotiadou


Diamantis Bouzanis

Senior manager Cosmote Insurance OTE Group

Nikoleta Boutserou

Customer Experience & Service Excellence Director, ERGO Hellas

George Constantinou

Chartered Insurer – Operations Manager, Trust International Insurance Company (Cyprus) Ltd, Board Member I.I.C

Aristides Christeas

Business Development Manager – Greece, viafintech

Tatiana Dikastopoulou

Deputy General Marketing & Business Development Manager, Eurolife FFH

Kyriakos Farmakis

Director – Consulting Services, improvIT

George Foufopoulos

Sales Manager, Ethniki Hellenic Insurance SA

Markos Fragoulopoulos

Deputy General Sales & Marketing Director at Interamerican, Achmea Group

Dimitris Georgiou

Treasurer, (ISC)2 Hellenic Chapter, Chief Security Officer, Alphabit SA

Nikos Georgopoulos

Co-Founder DPO Academy, Cyber Risks Advisor, Cromar Insurance Brokers Ltd

Maria Giannouli

Digital Marketer & Brand Advocate, Αnytime, INTERAMERICAN

Anastasios Chatzitheodosiou

Vice Chairman & General Manager, Mega Brokers

George Doukianos

Digital Transformation Officer, Mega Brokers

Stefanos Falkonakis

Chief Growth & Marketing Officer,

Dimitris Gavalakis

General Secretary of Athens Chamber of Tradesmen, President of GAMA Global Hellas, Founder & CEO of Life Plan Insurance

Theodora Gourgouli

President, PSAS

Nikitas Kladakis

Chief Executive Officer, Netbull

Panagiotis Leledakis

Founder & CEO IFAAcademy

Dimitra – Ioanna Lichrou

President of Hellenic Association of Insurance Intermediaries (ΗΑΙΙ)

Sandy Manousaki

Digital After Sales Product Owner, ERGO Hellas

Yiannis Nicolaou

CEO of SoEasy Insurance Brokers ltd

Myrto Perati

Head of Anytime Cyprus, Interamerican, Achmea Group

Alexandra Rerra

Product Owner Digital Channel Platforms, ERGO Hellas

Koullis Savvides

Sales Manager, Universal Life

Panayiotis Sofocleous

Founder, Cyprus Insurance News

Nikos Sofronas

Managing Director, Institute of Insurance of Greece, Greek Institute of Insurance Education

Ioannis Tozakidis

President of ESAPE, Founder & Managing Director, Liberty Insurance Agents

Annie Tryfon

Vice Chairman and CEO, Designia Insurance Brokers

Antonis Tsaknakis

Digital Business Director, ERGO Hellas

Panos Tsiolis

PSEAD Board General Organiser Secretary / Nicosia’s President, Ideal Insurance CEO, Senior Insurance & Certified Financial Agent

Michael Tzortzoris

Chairman, Hellenic Insurance Brokers Association (ΗΙΒΑ)

Ioannis Vasilatos

President of the Board, Association of Executives and Representatives of Insurance Companies (SESAE), Chief Operations and Technology Officer, Eurolife FFH

Key Issues

  • Customer-first Insurance – the impact & challenges of Insurance-as-a-Service 
  • Regulatory Compliance challenge and driver to Insurers’ Growth 
  • Culture Change, the Human Factor and the Insurance Value Chain 
  • “Smart” Products Development meeting ever-changing needs 
  • Pay-as-you-Need & the new reality transactions 
  • Automated Underwriting and Real-Time Claims Processing  
  • The new role of Insurance Agencies and Brokers in the Insurance Ecosystem Development of Omni-channel customer approach  
  • Green Insurance the new imperatives Vertical Industries’ new needs in Insurance services  

Who should attend

Insurance Industry Strategists • Transformation Experts • Chief Technology Officers • Heads of IT • Chief Information Officers • Chief Digital Officers • Chief Innovation Managers• Chief Product Design Officers • Compliance Directors • ICT Auditors • Cybersecurity Experts • Chief Operations Officers • Underwriters • Insurance Brokers’ Executives • Chief Digital Marketing Officers • Customer On-boarding & Omni-channel Experts • Insurance Systems and Services’ Consultants and Integrators • Cutting-Edge Technology Experts  Senior and Middle Management Executives of the above roles 


Gold Sponsors


Με κεντρικό μήνυμα «ένας κόσμος, καλύτερος για όλους», η COSMOTE αποτελεί την ενιαία εμπορική μάρκα για όλα τα προϊόντα και τις υπηρεσίες του Ομίλου ΟΤΕ. Αποστολή της, είναι να φέρει τις δυνατότητες της τεχνολογίας σε όλους, ώστε να μπορεί ο καθένας να αξιοποιεί πλήρως τις ευκαιρίες του σήμερα και παράλληλα να χτίζει ένα καλύτερο αύριο.

Ο Όμιλος ΟΤΕ είναι η μεγαλύτερη εταιρεία τεχνολογίας στην Ελλάδα. Είναι ο μεγαλύτερος επενδυτής σε νέες τεχνολογίες και υποδομές στην Ελλάδα, αφού μόνο την περασμένη δεκαετία, οι επενδύσεις έφτασαν περίπου τα €5 δισ. Επιπλέον, υλοποιεί επενδυτικό πλάνο που ξεπερνά τα €3 δισ. μέχρι το 2027 για να προσφέρει ακόμα υψηλότερες ταχύτητες και μεγαλύτερη κάλυψη στο σταθερό και το κινητό. Το μέγεθος, η τεχνογνωσία και η εμπειρία του Ομίλου ΟΤΕ αποτελούν εγγύηση για την ποιότητα των προσφερόμενων υπηρεσιών υπό την ενιαία εμπορική ονομασία COSMOTE.

COSMOTE Insurance

Η COSMOTE μέσω του COSMOTE Insurance της ψηφιακής πλατφόρμας σύγκρισης και αγοράς ασφαλιστικών προϊόντων παρέχει ολοκληρωμένες λύσεις και εξατομικευμένες υπηρεσίες ασφάλισης αυτοκινήτου, μοτοσυκλέτας, κατοικίας, πρωτοβάθμιας υγείας και σκάφους. Tο COSMOTE Insurance απευθύνεται σε όλους τους καταναλωτές ανεξαρτήτως τηλεπικοινωνιακού παρόχου. Προσφέρει ευκολία στη χρήση, ταχύτητα πλοήγησης, αξιοπιστία και ασφάλεια συναλλαγών ενώ συνεργάζεται με όλες τις μεγάλες ασφαλιστικές εταιρείες στην Ελλάδα. Μέσα από το οι καταναλωτές έχουν μια ευρεία εικόνα της ασφαλιστικής αγοράς, για να μπορούν να συγκρίνουν online και να αγοράζουν -μέσα σε ελάχιστο χρόνο- το ασφαλιστήριο συμβόλαιο που τους ταιριάζει, και μάλιστα με τη σιγουριά της εγγύησης χαμηλότερης τιμής. Ταυτόχρονα, πιστοποιημένοι σύμβουλοι ασφαλίσεων είναι δίπλα τους 24ώρες/7ημέρες, για να λύσουν κάθε απορία και να τους βοηθήσουν πριν, κατά τη διάρκεια ή μετά την αγορά του ασφαλιστηρίου.

Netbull is a leading solutions & services provider for systems, applications & data protection, covering all phases of the information security lifecycle, including: Strategic Planning, Assessment & Regulatory Compliance, Architecture & Implementation, Awareness & Training.

All Managed Security Services of the company, including the Real Time Threat Management 24×7 service, are provided through the I-nSOC (Intelligent Driven Netbull Security Operations Center) where it has integrated artificial intelligence (AI) and machine learning technologies for detection and investigation of the most advanced cyber-attacks.

The company, having a holistic approach to information security, has adopted the zero-trust architecture, implements solutions, designs and provides services recognizing that “trust is a vulnerability”.

Grand Sponsor

Anytime is the first choice in direct insurance

With a focus on evolution, Anytime by INTERAMERICAN begins in 2006 to change the insurance market completely. In 2011, the first online contract is issued and Anytime becomes the first choice in direct insurance.

For over a decade we have been consistently pursuing our values: ​​innovation, integrity, teamwork, responsibility and respect for people.

We envision a world where people can enjoy their daily lives with more optimism and joy. With accident-free roads, rewards for good drivers, safe and smart homes and a wide range of services that ensure a better life, anytime.

We offer top insurance programs for car, motorcycle, home and health, but at the same time we go one step beyond insurance, providing important services and benefits that make our daily lives easier.

We are constantly innovating, adopting every new idea or application that can improve our lives. We are developing our traditional insurance programs into a new generation of telematics products and provide fairer alternatives to our customers, such as Short Drive (insurance by the mile) programs and Smart Drive (insurance based on driving behavior).

We drive our love and respect for the environment forward, with better and more sustainable ways of transportation, and by supporting e-mobility and micromobility.

For us, safety does not only mean being prepared for the unexpected.
It means tailor-made solutions for people’s needs.

Our goal is to offer new experiences to our customers and enhance these experiences constantly, in order to offer more, anytime.


Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services — all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 674,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.

improvIT is an Information Technology consulting company specializing in the Insurance Industry.

We provide services in Systems Development and Integration,  Business Analysis, Project Management, and  IT strategy.

improvIT’s mission is to help insurers to achieve better business results through effective utilization of IT; to improve the way IT serves the insurance operation; to eliminate the gap between the business requirements and the IT solutions; to apply best practices, innovative ideas, and creativity in order to deliver value-added products and services.

Our powerful API connects your business with more than 20,000 retail partner stores across Europe to offer your customers innovative financial services right at the POS. Our unique payment infrastructure enables a wide range of services such as cash withdrawals and deposits, cash payment options for bills and online purchases.

Corporate Participation

Honorary Support

Media Sponsor

Livestreaming by

CONEQ provides technical equipment and services to any kind of event. With our Simultaneous Interpretation Systems, Conference Systems, AudioVisual Equipment we support events and provide the best service to our customers. Our professionalism, our high quality of service and state of the art equipment offered to over 600 large and of great significance conferences during the last 5 years have certainly contributed to our constant uptrend. Call us at (+30) 211 2163453. or email us at [email protected]

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Contact Us

Greece: Hara Katsarou, Τ: +30210 6617777 (ext. 233), M: 6951007127, E: [email protected]
Cyprus: Elena Hadjinikolaou, T: +357 96 494925, E: [email protected]

Greece: Liza Antoniadi, T: +30210 6617777 (ext. 158), E: [email protected]
Greece: Thanos Thomos, T: +30210 6617777 (ext. 322), E: [email protected]
Cyprus: George Loizou, T: +357 99 103323, E: [email protected]

Vicky Pavlatou, M: +30694 3627 371, E: [email protected]


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