09:00 – 09:20 Pre-Event Virtual Networking & Live Expo
09:20 – 09:25 Welcoming Remarks
Panagiotis Marketos, Business Editor


Outlook of Insurance Landscape – Insurance Leaders’ perspectives

  • Market drivers dictating the next day of Insurance
  • The specific challenges, threats and opportunities of the Insurance Industry
  • Actionable strategies and pragmatic plans via the new Insurtech penetration
  • Lessons from other financial services increased the need of digital in insurance?
  • Evolving Insurance experience and increased on demand services
 09:25 – 09:35 Opening Speech
Margarita Antonaki, Director General, Hellenic Association of Insurance Companies
 09:35 – 09:45 “Insurance Trends: Global and Local Perspectives”
Georgia Adamopoulou, Insurance Strategy and Consulting Manager, Accenture
09:45 – 10:00

Keynote Speaker

“Delivering sustainable business growth”
Sabine VanderLinden, Co-Founder and Managing Partner, Alchemy Crew
10:00 – 10:45

International Panel Discussion

“An InsurTech lens on customer-first business models”
Christina Di Nolfo, Professional Title: Global Head of Solutions, Delta Capita
Janthana Kaenprakhamroy, CEO, Tapoly “Insurance on Tap”
Erika Krizsan, CEO, Insurance-Factory, Austria
Moderator: Sabine VanderLinden, Co-Founder and Managing Partner, Alchemy Crew
10:45 – 11:00

International Speaker

“Hyperpersonalisation in Insurance: Driving growth in a post pandemic world”
Panagiota Kovani, Head of Insurance, BearingPoint UK
 11:00 – 11:15 “Early Warning Services empower you to know the unknowns”

Nikitas Kladakis, Chief Executive Officer, Netbull

11:15 – 11:25 Virtual Networking Break & Live Expo
11:25 – 12:20

Institutional Executives
Panel Discussion

“Outlook of the Insurance Landscape and its Change Factors”

Theodora Gourgouli, President, PSAS
Dimitra-Ioanna Lichrou, President, Hellenic Association of Insurance Intermediaries (ΗΑΙΙ- EEAE)
Nikos Sofronas, Managing Director, EIAS
Ioannis Tozakidis, President of ESAPE, Founder & Managing Director, Liberty Insurance Agents
Michalis Tzortzoris, Chairman of the Hellenic Insurance Brokers Association (ΗΙΒΑ)
Ioannis Vasilatos, President of the Board, Association of Executives and Representatives of Insurance Companies (SESAE), Chief Operations and Technology Officer, Eurolife FFH

Moderator: Dimitris Gavalakis, General Secretary of Athens Chamber of Tradesmen, President of GAMA Global Hellas, Founder & CEO of Life Plan Insurance

12:20 – 12:30 Virtual Networking Break & Live Expo


Customer-first Insurance: the quintessence of (sustainable) market growth

  • Customer expectations changes since 2010 & predictions for the next 10 years
  • Effective approaches for planning and executing the customer-centric journey
  • The future of Mediation – What are insurers’ plans improving customer engagement?
  • Smart Product holistic design. Balancing products’ value and market differentiation
  • Covid-19’s impact and shifting momentum towards the new digital reality
12:30 – 12:35 Stage Opening Remarks
12:35 –12:50

Institutional Speaker

“Cyber-insurance as a Risk Management Strategy”

Prof. Stefanos Gritzalis, Lab. of Systems Security, Dept. of Digital Systems, University of Piraeus & Hellenic Authority for Communication Security and Privacy (ADAE)

12:50 – 13:05

International Speaker

“Insurance Quote Intelligence”
Christina Minetou, Group Head of Pricing, QMetric
13:05 – 13:10 “Digitalizing Physical Infrastructure: Bringing Cash to the 21st century”

Aristides Christeas, Business Development Manager – Greece, Viafintech

13:10 – 13:20 “Ιt matters for all of us”

Maria Giannouli, Digital Marketer & Brand Advocate, Αnytime, INTERAMERICAN

13:20 – 13:30

1-to-1 discussion

“Mark-Tech partnership: The marketers new imperative, to shape the future of customer engagement!”

Tatiana Dikastopoulou, Deputy General Marketing & Business Development Manager, Eurolife FFH

Moderator: Aggelos Andreou, Editor-in-Chief, Digital Finance Magazine

13:30 – 13:35 “Employing Finance Technology in the context of Insurance Transformation”

Kyriakos Farmakis, Director – Consulting Services, improvIT

13:35 – 13:45 Virtual Networking Break & Live Expo
13:45 –13:50 Session Opening Remarks
13:50 –14:40

Insurance Executives
Panel Discussion

“Customer-centric orientation –  Disruption, Innovation, and Digital”

Diamantis Bouzanis,  Senior  manager  Cosmote  Insurance  OTE  Group
Nikoleta Boutserou, Customer Experience & Service Excellence Director, ERGO Hellas
Stefanos Falkonakis, Director of Digital Strategy & Marketing,
Markos Fragkoulopoulos, Head of Interamerican Insurance Corporate Marketing
Panos Leledakis, Founder & CEO  IFAAcademy – International Financial Architects

Moderator:  Panagiotis Marketos, Business Editor

14:40 – 14:50 Virtual Networking Break & Live Expo


Disruptive Technologies – Optimizing current models meeting future needs

  • Actionable innovation and the contribution of Insurtech ecosystem
  • Ιntelligently applying emerging technology to address customer experience issues
  • How AI may change Insurance and how fast
  • Computer vision, NLP, Blockchain,
  • Smart Insight Analytics advanced potential
  • The value of IoT and Telematics into advanced monitoring frameworks
14:50 – 14:55 Stage Opening Remarks
14:55 – 15:05 “User expectations of today, driving digitalization of tomorrow”

Sandy Manousaki, Digital After Sales Product Owner, ERGO Hellas

Alexandra Rerra, Product Owner Digital Channel Platforms, ERGO Hellas

15:05 – 15:15

 1-to-1 discussion 

 “Addressing the needs of a digital generation”

George Foufopoulos, Sales Inspector, Hellenic Insurance SA

Moderator: Aggelos Andreou, Editor-in-Chief, Digital Finance Magazine

15:1515:25  Virtual Networking Break & Live Expo
15:25 – 16:15

Panel Discussion

“Insurance ecosystem in the digital era – New Business Models and Approaches”
Michalis Antoniou, Head of Product, Hellas Direct
George Doukianos, Digital Transformation Officer, MEGA BROKERS
Nikos Georgopoulos, Co-Founder DPO Academy , Cyber Risks Advisor, Cromar Insurance Brokers Ltd
Myrto Perati, Head of Anytime Cyprus, Interamerican, Achmea Group
Antonis Tsaknakis, Digital Business Director, ERGO Hellas
Moderator: Panagiotis Marketos, Business Editor
16:15 – 16:25 Virtual Networking Break & Live Expo
16:25 – 16:35

1-to-1 discussion

 “Beyond Insurance: Mitigating Cyber Risk”

Annie Tryfon, Vice Chairman and CEO, Designia Insurance Brokers

Moderator: Aggelos Andreou, Editor-in-Chief, Digital Finance Magazine

16:35 – 16:45 “Contemporary Digital Forensics Techniques: Improving CyberInsurance Claim Validation and Investigation”

Dimitris Georgiou, Treasurer, (ISC)2 Hellenic Chapter, Chief Security Officer, Alphabit SA

16:45 – 17:35

Cyprus Insurance Executives

Panel Discussion

“Cyprus Insurance Sector – Responding to Digital Transformation Challenges for Operational Excellence”

Kate Alexandrou Fotiadou, Head of Anytime Cyprus Operations, Interamerican Hellenic Insurance Company SA

George Constantinou, Chartered Insurer – Operations Manager, Trust International Insurance Company (Cyprus)  Ltd, Board Member I.I.C

Yiannis Nicolaou, CEO of SoEasy Insurance Brokers ltd.

Koullis Savvides, Sales Manager, Universal Life

Panos Tsiolis, PSEAD Board General Organiser Secretary / Nicosia’s President, Ideal Insurance CEO, Senior Insurance & Certified Financial Agent

Moderator: Panayiotis Sofocleous, Founder, Cyprus Insurance News

17:35 – 17:40 Closing Remarks
Panagiotis Marketos, Business Editor

Contact Us

Greece: Hara Katsarou, Τ: +30210 6617777 (ext. 233), M: 6951007127, E: [email protected]
Cyprus: Elena Hadjinikolaou, T: +357 96 494925, E: [email protected]

Greece: Liza Antoniadi, T: +30210 6617777 (ext. 158), E: [email protected]
Greece: Thanos Thomos, T: +30210 6617777 (ext. 322), E: [email protected]
Cyprus: George Loizou, T: +357 99 103323, E: [email protected]

Vicky Pavlatou, M: +30694 3627 371, E: [email protected]


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  +30 210 6617777
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