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09:00 – 09:20	Pre-Event Virtual Networking & Live Expo
09:20 – 09:25	Welcoming Remarks Panagiotis Marketos, Business Editor
SESSION # 1:	Outlook of Insurance Landscape – Insurance Leaders’ perspectives
	Market drivers dictating the next day of Insurance The specific challenges, threats and opportunities of the Insurance Industry Actionable strategies and pragmatic plans via the new Insurtech penetration Lessons from other financial services increased the need of digital in insurance? Evolving Insurance experience and increased on demand services
09:25 – 09:35	Opening Speech Margarita Antonaki, Director General, Hellenic Association of Insurance Companies
09:35 – 09:45	“Insurance Trends: Global and Local Perspectives” Georgia Adamopoulou, Insurance Strategy and Consulting Manager, Accenture
09:45 – 10:00 Keynote Speaker	“Delivering sustainable business growth” Sabine VanderLinden, Co-Founder and Managing Partner, Alchemy Crew
10:00 – 10:45 International Panel Discussion	“An InsurTech lens on customer-first business models” Christina Di Nolfo, Professional Title: Global Head of Solutions, Delta Capita Janthana Kaenprakhamroy, CEO, Tapoly “Insurance on Tap” Erika Krizsan, CEO, Insurance-Factory, Austria Moderator: Sabine VanderLinden, Co-Founder and Managing Partner, Alchemy Crew
10:45 – 11:00 International Speaker	“Hyperpersonalisation in Insurance: Driving growth in a post pandemic world” Panagiota Kovani, Head of Insurance, BearingPoint UK
11:00 – 11:15	“Early Warning Services empower you to know the unknowns” Nikitas Kladakis, Chief Executive Officer, Netbull
11:15 – 11:25	Virtual Networking Break & Live Expo
11:25 – 12:20 Institutional Executives Panel Discussion	“Outlook of the Insurance Landscape and its Change Factors” Theodora Gourgouli, President, PSAS Dimitra-Ioanna Lichrou, President, Hellenic Association of Insurance Intermediaries (ΗΑΙΙ- EEAE) Nikos Sofronas, Managing Director, EIAS Ioannis Tozakidis, President of ESAPE, Founder & Managing Director, Liberty Insurance Agents Michalis Tzortzoris, Chairman of the Hellenic Insurance Brokers Association (ΗΙΒΑ) Ioannis Vasilatos, President of the Board, Association of Executives and Representatives of Insurance Companies (SESAE), Chief Operations and Technology Officer, Eurolife FFH Moderator: Dimitris Gavalakis, General Secretary of Athens Chamber of Tradesmen, President of GAMA Global Hellas, Founder & CEO of Life Plan Insurance
12:20 – 12:30	Virtual Networking Break & Live Expo
SESSION # 2:	Customer-first Insurance: the quintessence of (sustainable) market growth
	Customer expectations changes since 2010 & predictions for the next 10 years Effective approaches for planning and executing the customer-centric journey The future of Mediation – What are insurers’ plans improving customer engagement? Smart Product holistic design. Balancing products’ value and market differentiation Covid-19’s impact and shifting momentum towards the new digital reality
12:30 – 12:35	Stage Opening Remarks
12:35 –12:50 Institutional Speaker	“Cyber-insurance as a Risk Management Strategy” Prof. Stefanos Gritzalis, Lab. of Systems Security, Dept. of Digital Systems, University of Piraeus & Hellenic Authority for Communication Security and Privacy (ADAE)
12:50 – 13:05 International Speaker	“Insurance Quote Intelligence” Christina Minetou, Group Head of Pricing, QMetric
13:05 – 13:10	“Digitalizing Physical Infrastructure: Bringing Cash to the 21st century” Aristides Christeas, Business Development Manager – Greece, Viafintech
13:10 – 13:20	“Ιt matters for all of us” Maria Giannouli, Digital Marketer & Brand Advocate, Αnytime, INTERAMERICAN
13:20 – 13:30 1-to-1 discussion	“Mark-Tech partnership: The marketers new imperative, to shape the future of customer engagement!” Tatiana Dikastopoulou, Deputy General Marketing & Business Development Manager, Eurolife FFH Moderator: Aggelos Andreou, Editor-in-Chief, Digital Finance Magazine
13:30 – 13:35	“Employing Finance Technology in the context of Insurance Transformation” Kyriakos Farmakis, Director – Consulting Services, improvIT
13:35 – 13:45	Virtual Networking Break & Live Expo
13:45 –13:50	Session Opening Remarks
13:50 –14:40 Insurance Executives Panel Discussion	“Customer-centric orientation – Disruption, Innovation, and Digital” Diamantis Bouzanis,  Senior  manager  Cosmote  Insurance  OTE  Group Nikoleta Boutserou, Customer Experience & Service Excellence Director, ERGO Hellas Stefanos Falkonakis, Director of Digital Strategy & Marketing, insurancemarket.gr Markos Fragkoulopoulos, Head of Interamerican Insurance Corporate Marketing Panos Leledakis, Founder & CEO IFAAcademy – International Financial Architects Moderator: Panagiotis Marketos, Business Editor
14:40 – 14:50	Virtual Networking Break & Live Expo
SESSION # 3:	Disruptive Technologies – Optimizing current models meeting future needs
	Actionable innovation and the contribution of Insurtech ecosystem Ιntelligently applying emerging technology to address customer experience issues How AI may change Insurance and how fast Computer vision, NLP, Blockchain, Smart Insight Analytics advanced potential The value of IoT and Telematics into advanced monitoring frameworks
14:50 – 14:55	Stage Opening Remarks
14:55 – 15:05	“User expectations of today, driving digitalization of tomorrow” Sandy Manousaki, Digital After Sales Product Owner, ERGO Hellas Alexandra Rerra, Product Owner Digital Channel Platforms, ERGO Hellas
15:05 – 15:15 1-to-1 discussion	“Addressing the needs of a digital generation” George Foufopoulos, Sales Inspector, Hellenic Insurance SA Moderator: Aggelos Andreou, Editor-in-Chief, Digital Finance Magazine
15:15 – 15:25	Virtual Networking Break & Live Expo
15:25 – 16:15 Panel Discussion	“Insurance ecosystem in the digital era – New Business Models and Approaches” Michalis Antoniou, Head of Product, Hellas Direct George Doukianos, Digital Transformation Officer, MEGA BROKERS Nikos Georgopoulos, Co-Founder DPO Academy , Cyber Risks Advisor, Cromar Insurance Brokers Ltd Myrto Perati, Head of Anytime Cyprus, Interamerican, Achmea Group Antonis Tsaknakis, Digital Business Director, ERGO Hellas Moderator: Panagiotis Marketos, Business Editor
16:15 – 16:25	Virtual Networking Break & Live Expo
16:25 – 16:35 1-to-1 discussion	“Beyond Insurance: Mitigating Cyber Risk” Annie Tryfon, Vice Chairman and CEO, Designia Insurance Brokers Moderator: Aggelos Andreou, Editor-in-Chief, Digital Finance Magazine
16:35 – 16:45	“Contemporary Digital Forensics Techniques: Improving CyberInsurance Claim Validation and Investigation” Dimitris Georgiou, Treasurer, (ISC)2 Hellenic Chapter, Chief Security Officer, Alphabit SA
16:45 – 17:35 Cyprus Insurance Executives Panel Discussion	“Cyprus Insurance Sector – Responding to Digital Transformation Challenges for Operational Excellence” Kate Alexandrou Fotiadou, Head of Anytime Cyprus Operations, Interamerican Hellenic Insurance Company SA George Constantinou, Chartered Insurer – Operations Manager, Trust International Insurance Company (Cyprus)  Ltd, Board Member I.I.C Yiannis Nicolaou, CEO of SoEasy Insurance Brokers ltd. Koullis Savvides, Sales Manager, Universal Life Panos Tsiolis, PSEAD Board General Organiser Secretary / Nicosia’s President, Ideal Insurance CEO, Senior Insurance & Certified Financial Agent Moderator: Panayiotis Sofocleous, Founder, Cyprus Insurance News
17:35 – 17:40	Closing Remarks Panagiotis Marketos, Business Editor

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SESSION # 1:

Outlook of Insurance Landscape – Insurance Leaders’ perspectives

SESSION # 2:

Customer-first Insurance: the quintessence of (sustainable) market growth

SESSION # 3:

Disruptive Technologies – Optimizing current models meeting future needs

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